The well-known pub chain, better recognized for value for money menus and pints, has been awarded the Best Budget Hotel Chain in Britain, after beating off stiff competition to reach the top spot.
Wide hotel survey
The survey, which collated and assessed consumer comments on a range of features, including mattress quality, USB charging facilities, air conditioning, interior décor and repeat bookings, proved Wetherspoons to be the top provider of budget hotel accommodation in the UK.
The chain went head to head with well-known hotel giants, such as Premier Inn, Hilton Garden Inn, Radisson Blu and more. While these brands did well, scoring within 5% of points to Wetherspoon’s winning 79% Satisfaction rating, other brands faired much worse.
Worst budget hotels
For example, EasyHotel and Ibis Budget and Britannia Lodge Gatwick, all scored poorly with the survey participants, who logged bad smells, damp bathrooms and poor cleanliness as major fails for room quality.
This year, Premier Inn lost points for the communal facilities and poor F&B options, but was more popular on price points and high quality rooms. The Britannia Lodge score was not surprise as the property, which is located near Gatwick Airport has scored worst budget hotel for the past seven years. Approximately 32% of guests considered it a poor example of hotel service and room quality.
However, EasyHotels, which charges £24 per night for it’s cheapest rooms, disputed the survey findings, and said their poor score was derived from past criticisms and not the latest data. Guy Parsons, Chief Executive of the chain, said that in recent years, the chain had invested heavily in improved facilities and service. ‘Which? used to have a reputation for being impartial and as a genuine source of advice and guidance. Year after year they rehash criticisms of our hotel that has changed beyond all recognition. Perhaps this is because they ask the same people the same questions over and over again. On many occasions, we have invited Which? to visit and inspect our new hotels and these requests fall on deaf ears.”
A growing hospitality chain
The Which? Survey compiled data from more than eight thousand hotel guests across the UK and found Wetherspoon’s ‘huge and stylish rooms’ the best budget stay for just £39 per night.
The hotel chain boasts an impressive 58 properties across the UK offering travelers a comfortable and affordable stay. The properties, totaling 1,239 rooms, are spread across England, Scotland and, Wales and Northern Ireland. As with all Wetherspoons properties, a pub and restaurant are also included for each hotel.
However, the path to success isn’t always plain sailing. J.D Wetherspoons recently hit out at developers in charge of the Westfield Hammerson Shopping Centre in Croydon. The project, which has an overall budget of £1.4 billion, has been delayed and progress has been halted. Wetherspoons have a total of seven pubs in Croydon, and have been firm supporters of the project, which, it is hoped, will transform and upgrade the area’s city centre.